For Adventurers:
Use our intuitive search feature to filter adventures by type, location, difficulty level, etc. Detailed descriptions and guide profiles can help you choose the perfect experience.
Based on our cancellation policy, you can cancel your booking directly via your GoJourney account. Refunds or credits will be issued based on the timing of your cancellation.
Absolutely. GoJourney uses industry-standard encryption and security practices to protect your payment information.
Yes, many of our guides offer group and private adventures. You can filter your search for experiences suited to larger groups or contact guides directly to arrange private sessions.
GoJourney thoroughly vets each guide for qualifications and certifications relevant to the adventures they lead. Guide profiles on our platform also display their experience levels, customer reviews, and any special certifications they have obtained.
Some adventures may have age, health, or fitness level requirements for safety reasons. These details are listed on each adventure's information page. Before engaging in any physical exercise, it's essential to seek advice from your healthcare professional.
The safety of our adventurers and guides is paramount. In inclement weather, the guide may either reschedule the adventure or provide a full refund, as outlined in our weather cancellation policy.
Booking changes depend on the individual guide's policy and the availability of other adventures. We recommend contacting the guide as soon as possible to discuss potential changes.
For Guides:
Fill out an application with your credentials and experiences. Once approved, you can set up your profile and list your adventures.
As a guide, you are responsible for providing a safe and enjoyable experience, maintaining accurate and up-to-date listings, and upholding GoJourney's standards of quality and safety.
Payments are processed through GoJourney's system after the completion of an adventure. The funds are released according to the payment schedule detailed in our guide agreement.
The process for canceling is detailed in our cancellation policy. Depending on when you cancel, you might be eligible for a full or partial refund.
GoJourney charges a transparent service fee for each booking made through the platform. The exact fee structure is detailed in our guide agreement.
Guides can manage their availability through their personalized calendar on the GoJourney platform, which can be updated in real-time to reflect any schedule changes.
Absolutely. Guides are encouraged to offer custom experiences catering to specific requests or private groups. You can indicate this option in your adventure listings.
Guides should have an emergency response plan, including first aid training and knowledge of the nearest medical facilities. In an emergency, prioritize safety and follow your training while informing GoJourney of the situation as soon as possible.
General Questions:
GoJourney facilitates connections between adventurers and independent guides. Guides are expected to carry their insurance, and adventurers are encouraged to have personal insurance for their activities.
Safety is a top priority. Guides are vetted for safety protocols, and adventurers are provided with safety information. In case of an emergency, guides are prepared with emergency response plans.
After your adventure, you'll have the opportunity to leave feedback about your experience directly on the guide's profile on the GoJourney platform.
Our customer support team is ready to assist you. Contact us through the platform, email, or phone for additional inquiries.
We are committed to sustainability and encourage all our guides and adventurers to follow Leave No Trace principles. We also support local conservation efforts and provide educational resources on environmental stewardship.
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